Community Representative

Our Goals

The Community Representative’s role is a client facing role, focused on providing exceptional customer service to in house clients, as well as prospective new clients. Being the face of Areaworks, the CR will be at the forefront of the business, being the first point of contact for all clients and visitors whilst delivering a great first impression.

Enjoy our community, engaging with the external community in ‘our area’ and having fun doing so, whilst assisting the Community Manager to achieve the following:

  • Create a fun, creative, and collaborative ecosystem amongst our members through consistent communication, events, and client introductions
  • Maintain high occupancy rates by achieving community goals, and managing churn
  • Ensure that your centre is set to standard and operational
  • Maintaining our standards and managing set internal goals

Duties and set responsibilities

  • Manage your building through management and sales support for ultimate member experiences
  • Plan community initiatives designed to create connections between members, including member introductions, overseeing events, and building walkthroughs
  • Manage member’s requests with immediate attention
  • Organise face to face meet-ups with our members to resolve any queries
  • Proactively identify members’ business requirements and additional services that could help existing members
  • Identify opportunities to increase member collaboration
  • Recommend best practices, including but not limited to: community management, sales, events, training, and member experience on a company-wide level
  • Explain Areaworks house rules and procedures to members, including but not limited to: membership agreement and billing procedures
  • Take responsibility for sales when prompted
  • Conduct tours to a high standard, when required
  • Engage with the larger market community by attending events and networking with local start-ups and organizations
  • Manage key stakeholder relations

Building Management

  • All maintenance, cleaning or healthy safety hazards to be reported and actioned immediately
  • Produce comprehensive quality control reports that allow all stakeholders to improve member experience
  • Review all base building documents to ensure the data is updated and accurate
  • Conduct welcome meetings and coordinate move-ins and move-outs for quality experience
  • Review daily reports and work with team to finalize weekly and monthly reports that outline community and sales progress
  • Management of building expenditure
  • Know and be able to implement member safety plans, i.e. fire and emergency plans

Personnel Management

  • Manage your building’s team in order to reach set goals
  • Lead professional development within team and make recommendations to promote current employees
  • Weekly one-2-one meetings to track individual performance
  • Keep team up to date with process changes
  • Oversee performance management reviews
  • Be ‘OPEN’ to feedback and possible ideas
  • Most importantly, have fun!